Refund policy
Customer satisfaction is our priority.
30-Day Return Policy
You may request a return within 30 days from the date your order is delivered.
To qualify for a return, products must:
- Be unused and in their original condition;
- Include all original packaging, accessories, manuals, and documentation;
- Not show signs of misuse, modification, or accidental damage.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Customized or special-order products;
- Products that have been used;
- Items returned without original packaging or with missing components.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide:
- Your order number;
- A description of the issue;
- Clear photographs of the item and packaging.
Refunds
After receiving and inspecting your returned item, we will notify you regarding the approval or rejection of your refund.
Approved refunds are processed within 10 business days after inspection and are issued to the original payment method used for the purchase.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged during shipping, or shipped incorrectly by KitchenBlom.
Order Cancellations
Orders may be cancelled before shipment by contacting our customer support team. Once an order has been dispatched, it must follow the standard return process.
Contact Us
KitchenBlom
39 Savin Hill Ave
Dorchester, MA 02125
United States
Email: support@KitchenBlom.shop
Phone: +1 (904) 254-3872